Frequently Asked Question
If your question isn’t answered in FAQ’s please feel free to contact us via telephone or email or simply make a request with our contact form found at the top f the page.
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We provide personalised supported living services for adults, helping people live safely and independently in their own homes. Support is shaped around individual needs and can include help with daily living, developing life skills, maintaining wellbeing, and accessing the community. Our approach is calm, respectful, and focused on choice, independence, and involvement in everyday decisions.
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Getting started is simple. You can contact us directly to have an initial conversation about your needs or the support you’re looking for. We’ll take time to understand what’s important to you, answer any questions, and explain the next steps. If we’re the right fit, we’ll work with you and relevant professionals to plan support that feels right and works for you.
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We focus on doing the simple things well. Support is built around the individual, not a set model, and is delivered in your own home with respect, patience, and consistency. Our team works in a calm, least restrictive way, taking time to build trust and adapt support as needs change. We listen, involve people in decisions as much as possible, and use feedback to continually improve how we work.
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You can contact us by phone, email, or by using the contact form on our website. We aim to respond as quickly as possible and are always happy to answer questions, talk things through, or arrange an initial conversation at a time that suits you.
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Our pricing is tailored to individual needs. Support is costed based on the level of support required, the hours involved, and how support is delivered. We’re transparent about costs and will always talk these through with you, commissioners, or funding bodies so there’s a clear understanding before support begins.
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Working with us means being part of a supportive, respectful team that values people and relationships. We take a calm, person-centred approach, give staff time to do their job properly, and encourage open communication. You’ll be supported with training, guidance, and regular check-ins, and your voice will be listened to.